Promoting better communication between you and your website
visitors! mviSPY has released an instant communication tool that
can be made operational in less than an hour.
This tool allows visitors to click a “chat live” link and speak
directly with your staff. The tool also provides “pro active chat” that enables your staff to initiate a conversation with a visitor.
This is instant communication made directly between two parties in a one-to-one chat. This protects the visitor so that other visitors won’t be able to view private communications. The chat dialogue is stored in the database and
available only to website owners for later review.
Unlike conventional Internet communication tools, mviSPYs' “Chat Live”
allows both the site visitor and the site owner to initiate live chat
conversations. Since the “live chat” service is web-based,
visitors do not need to download or install any software.
The website staff can view the information about the website visitor
in real-time before, during and after chatting with the visitor. The
details that are available inlcude:
- IP address
- Company name
- Pages viewed
- Time on the site
- Whether the visitor was returning or unique
- Keywords used to get to the site
- Search Engines searched.
To initiate the mviSPY “live chat” service, website managers need to
register and create an account. Once setup a simple script can be placed on your site. The “live
chat” icon will display website staff status. (available, busy or offline)
and if staff not available the visitor can send an email message.
If you wish to try this communication tool on a 30 day free trial click here.
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