mviSPY's Live Chat tool allows visitors the option to click a “chat live” link that directly connects with your staff. Live Chat also provides “pro active chat” that enables your staff to initiate a conversation with a visitor on your site.The ability to obtain instant communication made directly between two parties is key to obtaining new business. Live Chat is an instant communication tool that can be made operational in less than an hour.

Your staff can view information about website visitors in real-time before, during and after chatting with the visitor. The details that are available inlcude:

IP address Company name Pages viewed Time on the site Determines return or unique visits Keywords used to get to the site Search Engines searched.

To initiate the mviSPY “live chat” service, website managers need to register and create an account. Once setup a simple script can be placed on your site. The “live chat” icon will display the staff status(available, busy or offline). If staff is not available the visitor can send an email message.

If you wish to try this communication tool on a 30 day free trial click here.