mviSPY's Live Chat system allows you to interact with visitors who are on your site. Live Chat is a convenient way to communicate with people who may have questions about your products or your services or if they simply need support. If you have mviSPY tracking codes already on your site, you don't need to add any additional codes.

Live Chat service is available only if the mviSPY tracking code is placed on the site pages where you want chats to be initiated from. The live tracking codes can be found by clicking on the tracking code link once logged into mviSPY. Remember, Live Chat uses the same tracking code as your analytics.

To set up Live Chat follow these steps:

1. Place the tracking code on all pages of your website.
2. Click on Departments to create departments to be shown on live chat. For example Sales or Support.
3. Click on Operators. Type in operators screen name and select department.
4. Click on Settings to define how live chat will work on your site pages.
5. Click "Launch Chat Monitor Window", to activate chat monitor screen.
6. Keep your monitor screen open at all times and an audio sound will advise when visitors wish to chat.
7. The monitor screen provide details about visitor by clicking the details icon located in the lower portion of the monitor widow.

Each live chat session is stored within your mviSPY database for later review. To access those chats, click on the 'Chat Sessions' link above. Once you have come to the next page, set the date range filter at the top to the time when your chat occurred. Once you have set the range click the 'Set' button. The drop-down list that appears includes the listing of all chats that took place for that selected range.

Live chat is available for unlimited users during your free trial. After your free trial has expired, Live Chat service costs $3.00 per user, per month.

If you have any questions on Live Chat, contact us a info@mvispy.com.