Assistance Via Live Chat
Live chat provides your visitors a way of inquiring about the information on your site. Also, Live Chat allows your sales staff to proactively engage the visitor that have remained on your site. Visitors prefer to get information via a real person rather than hunt around or reading pages of content. Once in a chat session, you can determine if the visitor is a good prospect by utilizing mviSPY's real-time data which is readily available. mviSPY enables your web site visitors to request live chat sessions at any time while they are on your site in addition to allowing you to proactively engage visitors |
|
Online Lead Capturing
mviSPY offers several methods to capture leads in real-time on your website. Whether the visitor fills out a form, or views a certian number of pages, or just remains on the site for a certain amount of time, mviSPY can trigger events based on the behavior of that visitor. Once these 'events' take place, the data for those visitors can be automatically loaded into a CRM system. |
|
Real-Time Data Inserted into CRM
The visitor actions and their visit data by company are streamed into the CRM in real-time. Based on the number of inserts received, you will know if there is an increase or decrease in the amount of interest on your site. A CRM can match the tracking information collected by mviSPY and correlate that to meetings and other events with the visits of your lead. The contacts history, combined with the visits, will allow you to better understand their needs and interests, allowing you to improve your marketing/sales efforts.
|
